At Tejido Sagrado, we want to make sure that receiving your handmade treasures is a seamless and enjoyable experience. Please take a moment to familiarize yourself with our shipping policies.
Free Worldwide Shipping
- For international orders, we offer free shipping on orders over $150 USD.
- For orders within Colombia, we provide free shipping on orders over $100,000 COP.
- Domestic (Colombia) Shipping: Once payment is confirmed, you can expect your package to arrive within 3-7 business days. We strive to get your items to you as quickly as possible while ensuring their safe and secure delivery.
- International Shipping: After payment confirmation, international orders typically arrive within 5-10 business days. Please note that delivery times may vary based on the destination and any customs procedures.
- To initiate the shipping process, we require payment confirmation. Once your payment is verified, we will promptly prepare your order for shipment.
- You will receive a confirmation email with the tracking details once your package is on its way.
Shipping Methods and Carriers
- We utilize reputable shipping carriers such as Deprisa and Servientrega for national shipments, and FedEx and DHL for international shipments, to ensure the reliable and timely delivery of your order. The carrier will be selected based on the destination and best available options.
- Our shipping methods prioritize the safety and integrity of your items, so you can enjoy them in perfect condition.
Tracking Your Order
- You can easily track the progress of your shipment using the provided tracking number. This allows you to stay informed about the whereabouts of your package until it reaches your doorstep.
- The tracking information will be shared with you via email, enabling you to stay updated on the delivery status of your order.
Customs Duties and Taxes
- For international orders, please note that customs duties, taxes, or import fees may apply. These charges are the responsibility of the buyer and are not included in the purchase or shipping costs.
- We recommend that you familiarize yourself with your country's customs regulations and fees to avoid any unexpected expenses or delays.
Shipping Inquiries and Support
If you have any questions or concerns regarding your shipment, our customer support team is always here to assist you. Please reach out to us at firstname.lastname@example.org, and we will gladly provide the necessary support and information.
Thank you for choosing Tejido Sagrado. We appreciate your support and trust in our handmade brand. We are committed to ensuring a smooth and delightful shopping experience from start to finish.